· We offer a range of services including Specialist Disability Accommodation (SDA), Supported Independent Living (SIL), Short-Term Accommodation (STA), Medium Term Accommodation (MTA), Individual Living Options (ILO), emergency accommodation, community participation programs, in-home support, community nursing, and hospital to home care.

· Our group programs are held at 23 Loraine Street, Capalaba and you can join by contacting us directly on 1300 010 477 to discuss your interests and availability. We'll help you find programs that match your needs and goals.

· Simply contact us to schedule a consultation. Our team will assess your needs and coordinate with our qualified nurses to provide the appropriate medical support in your home or community setting.

· To get started, you can reach out to us through our contact page. We’ll guide you through the initial consultation and assessment process to tailor services to your specific needs and goals.

· Typically, we require identification, your NDIS plan details, and any relevant medical or support documentation. Our team will provide you with a checklist to ensure a smooth onboarding process.

· Absolutely! We encourage interested clients and their families to visit our facilities. Please contact us to schedule a tour at your convenience.

· The National Disability Insurance Scheme (NDIS) is a support program for individuals with disabilities in Australia. It provides funding for services and support to help participants achieve their goals and improve their quality of life.

· Eligibility for the NDIS is determined by several factors including age, residency, and the nature of your disability. You can visit the NDIS website or contact us for assistance with eligibility and application processes.

· You can allocate parts of your NDIS funding to cover services provided by us. During onboarding, we’ll help you understand your plan and how to best utilize your funding for our services.

· We provide secure and immediate accommodation for individuals in crisis situations. Our team is available to support you with a safe place to stay and necessary care during emergencies.

· We aim to respond as swiftly as possible to emergency requests. Contact us directly on 1300 010 477 and our team will work to provide immediate assistance and secure accommodation.

· In case of an emergency, please call our dedicated emergency support line, which is available 24/7. Our team is ready to assist you promptly.

· We value your feedback and take complaints seriously. You can make a complaint by contacting us through our website, via email info@globalstarcommunityservices.com.au, or by calling our office on 1300 010 477. Our team will address your concerns promptly and professionally.

· Absolutely not. Your right to make a complaint is respected, and we are committed to resolving issues without affecting the quality or continuation of your services.

· Complaints are thoroughly investigated by our management team. We follow a transparent process to ensure fairness, with regular updates provided to you throughout the resolution process.